Privacy Policy

Policy & Procedure

Our team believes in providing an enjoyable experience while building lasting relationships with each of our clients. To help ensure that, we have adopted the following policies and procedures. By signing our agreement, the client acknowledges that they have read, understood, and agreed to all policies outlined herein.

1. Deposit & Scheduling

A deposit is required to schedule service. No exceptions. Your project start date will not be confirmed or held until the deposit has been received in full.

2. Client-Provided Materials

Any materials provided by the client must be new and in their original, undamaged packaging. Wedge Concepts reserves the right to refuse the use of any materials that do not meet this standard. Wedge Concepts is not responsible for delays, additional costs, or defects resulting from client-provided materials that are found to be inadequate, damaged, or incompatible upon installation.

3. Pricing & Bundled Services

All pricing is based on the full scope of work outlined in the signed agreement. If any service or item is removed from a bundled or discounted proposal, all remaining items will return to their standard individual pricing. Discounts and bundled rates apply only when all agreed-upon services are completed in full.

4. Scheduling & Time Frames

All project time frames and scheduling details will be discussed with the client prior to the project start date. The time frame provided does not reflect a standard 9-to-5 schedule. Due to the nature of construction work, there will be days during a project that only require or allow between one and five hours of on-site work. This is normal and expected within the scope of any remodeling project.

Please note that you are not hiring an hourly-rate contractor. All pricing reflects the scope of work, skill level, quality of materials, and the overall value of services provided — not an hourly rate.

Due to weather conditions, there may be days where work must be rescheduled as a result of outdoor tool and material limitations. Wedge Concepts will communicate any weather-related delays to the client as promptly as possible. Weather-related delays are covered under our Force Majeure policy outlined in Section 14.

5. Cancellation Policy

Cancellation of services for any reason prior to the project start date will result in a service charge equal to 20% of the total project cost. This amount will be deducted from the deposit, and any remaining deposit balance will be refunded to the client.

Cancellation at any time after the project has begun, and/or after materials have been purchased, will result in a 100% forfeiture of the deposit. In addition, a payment reflecting the value of work completed and materials purchased to date will be due immediately upon cancellation.All cancellation requests must be submitted in writing to Wedge Concepts.

6. Payment & Late Fees

All final payments are due in full upon 100% completion of the project, or on an otherwise agreed-upon date as stated in the signed agreement. Failure to submit payment on time will result in a $50 late fee assessed for each day the payment remains outstanding.

Any payments made through our online invoicing system will be subject to a 3.99% processing fee added to the total amount of each transaction. Clients wishing to avoid this fee may submit payment via check or cash as agreed upon with Wedge Concepts.

7. Workmanship Warranty

Wedge Concepts provides a one-year warranty on all labor and workmanship performed under the signed agreement. This warranty covers defects that are directly and solely attributable to the quality of work performed by Wedge Concepts and its employees.This warranty does not cover damage or defects resulting from any of the following:

Normal wear and tear
Misuse, neglect, or failure to perform necessary maintenance
Modifications made by the client or any third party after project completion
Pre-existing conditions present in the property prior to the start of the project
Environmental factors including but not limited to moisture, smoke, humidity, or settling

In the event of a warranty claim, the client must notify Wedge Concepts in writing within the warranty period. Wedge Concepts reserves the right to inspect and assess the reported issue before any corrective action is taken. Warranty work will be scheduled at the discretion of Wedge Concepts based on current project commitments.

8. Scope of Work & Scope Creep

All work performed by Wedge Concepts will be limited to the scope outlined in the signed agreement. In the event of scope creep — meaning any additional work, changes, or discoveries that fall outside of the original project scope — the following procedures will apply:

Any additional work or changes must be reviewed and approved by both parties in writing prior to work commencing. An updated invoice and a change order document outlining the agreed-upon changes, adjusted costs, and any impact to the project timeline will be issued to the client for signature before proceeding. Clients will receive copies of all change order documents.

In the event that scope creep is discovered and must be addressed before the next phase of the project can proceed, the client is responsible for having the required work completed — either by Wedge Concepts or by another qualified contractor — before Wedge Concepts can continue. No exceptions.

9. Discovered Issues & Declined Service Agreement

While working on any project, Wedge Concepts employees may discover issues within the home that require attention or repair beyond the original scope of work. Wedge Concepts will promptly inform the client of any such findings.

If the client chooses not to have the discovered issue addressed, the client will be required to sign a Declined Service Agreement documenting the findings and formally releasing Wedge Concepts and its employees from any responsibility or liability related to that issue. This document must be signed by both parties before work on the project will continue.

Please note: Refusal to sign the Declined Service Agreement does not void its findings or remove the protections it affords to Wedge Concepts. The documented findings will stand regardless of whether the client signs.

10. Tools & Materials On Site

Throughout the duration of the project, Wedge Concepts will have tools, equipment, and materials stored on site. Our team will designate a specific area for the storage of all items and will communicate that area to the client at the start of the project.

In the event that tools or materials need to be moved for any reason, the client must contact Wedge Concepts directly and a member of our team will come out to relocate the items. Please refrain from moving any tools, equipment, or materials placed by our crew. Wedge Concepts cannot be held responsible for any delays, additional costs, damage, or loss resulting from items that have been relocated by anyone other than a Wedge Concepts employee. Any tools or materials that are lost or damaged as a result of being moved by the client, or by anyone granted access to the property by the client, will be the financial responsibility of the client to replace.

11. Client & Third-Party Disruptions

In the event that the client, or any guest, friend, or family member granted access to the property by the client, damages or disrupts the progress of the project in any way — as determined by Wedge Concepts — a $500 service charge will be assessed and added to the project balance. This charge is separate from and in addition to any costs required to repair or replace damaged materials or work.

12. Media & Content Release

Wedge Concepts reserves the right to photograph and/or record all phases of a project, including before, during, and after completion. This includes images and video captured prior to the start of work. All content may be used on our website, social media platforms, and in any advertising or promotional materials, without limitation.

By signing the project agreement, the client provides full consent to the use of this content. Clients who wish to opt out of media use must notify Wedge Concepts in writing prior to the payment of the deposit. Opting out will result in a $500 fee added to the project balance. Requests to opt out will not be accepted after the deposit has been paid.

13. Hostile or Unsafe Work Environment

Wedge Concepts is committed to maintaining a safe and respectful work environment for all employees. A hostile or unsafe work environment is defined as any behavior, language, or action — directed toward any Wedge Concepts employee by the client or anyone on the property — that is threatening, abusive, discriminatory, or that interferes with the ability to perform work safely and professionally. The determination of whether a work environment qualifies as hostile or unsafe will be made at the sole discretion of Wedge Concepts.

In the event such conditions arise, Wedge Concepts reserves the right to immediately dissolve the contract, discontinue all services, and retain the full deposit. In addition, a payment reflecting the value of work completed and materials purchased to date will be due immediately.

14. Force Majeure

Wedge Concepts shall not be held responsible for delays or failure to perform services resulting from circumstances beyond our reasonable control. This includes but is not limited to severe weather, material shortages, supply chain disruptions, labor unavailability, illness, natural disasters, government actions, or any other event that could not have been reasonably anticipated or prevented.

In the event of a force majeure situation, Wedge Concepts will notify the client as soon as reasonably possible and will work diligently to resume services in a timely manner. No penalties, fees, or breach of contract claims will be applicable to Wedge Concepts as a result of delays caused by force majeure events.

15. Pre-Existing Conditions & Limitation of Liability

Wedge Concepts takes great pride in the quality of our work and stands behind every service we provide. However, we cannot be held responsible for issues that arise as a result of pre-existing conditions, the age of the structure, or factors outside of our control.

Our warranty and responsibility apply strictly to the scope of work outlined in the signed agreement. We cannot be held liable for any issues that develop in areas or systems affected by pre-existing conditions, including but not limited to aging infrastructure, deteriorating materials, inadequate system capacity, prior damage, or environmental factors that were present before our work began. If a problem surfaces after project completion and is determined to be rooted in a condition that existed prior to our scope of work, that issue falls outside of our warranty and responsibility.

Wedge Concepts cannot predict or be held responsible for latent defects or concealed conditions that were not visible, detectable, or disclosed at the time of service. Any issues that arise beyond the direct scope of our work that are attributed to the existing condition of the property are the sole responsibility of the homeowner.

16. Mechanic’s Lien Notice

In accordance with applicable state law, Wedge Concepts reserves the right to file a mechanic’s lien against the property in the event of non-payment for services rendered or materials provided. This lien constitutes a legal claim against the property and will remain in effect until all outstanding balances owed to Wedge Concepts are paid in full. Clients are strongly encouraged to ensure all payments are made in accordance with the agreed-upon payment schedule to avoid this action.

17. Dispute Resolution

In the event of a dispute arising from or related to services provided by Wedge Concepts, both parties agree to first attempt resolution through good-faith written communication. If a satisfactory resolution cannot be reached, both parties agree to pursue mediation before initiating any legal proceedings.

Wedge Concepts shall not be held liable for any claims that were not first presented in writing and given a reasonable opportunity to be reviewed and addressed. All disputes will be governed by the laws of the State of Indiana.

18. Governing Law

This agreement and all policies contained herein shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law provisions. Any legal proceedings arising from this agreement shall be conducted in the appropriate courts of the State of Indiana

For Questions regarding our policies give us all at (219) 680-9222 or Email us at Wedgeconcepts2@outlook.com and we would be happy to assist you.